Frequently Asked Questions (FAQs)
General Questions
What services does ROMA Digital provide?
ROMA Digital offers a range of services including Ecommerce development, Digital Marketing, Consulting, IT Consulting, Software Development, Public Relations, Social Media Management, and more.
How can I contact ROMA Digital for support?
You can reach us via email at support@romadigital.com, or through our live chat feature on the website during business hours.
Where is ROMA Digital located?
ROMA Digital Pte Ltd is registered in Singapore.
What are your business hours?
Our business hours are Monday to Friday, from 9:00 AM to 6:00 PM [IndoChina Time].
How can I stay updated with ROMA Digital’s latest news and offerings?
You can subscribe to our newsletter, follow us on social media, or regularly visit our website for updates on our latest news and service offerings.
How do I request a consultation?
You can request a consultation by filling out the contact form on our website or by emailing us directly at support@romadigital.com.
What industries do you serve?
We serve a wide range of industries including retail, healthcare, finance, technology, and more. Our solutions are tailored to meet the unique needs of each industry.
What sets ROMA Digital apart from other digital agencies?
Our comprehensive, integrated approach to digital solutions, combined with our commitment to personalized service and measurable results, sets us apart. We tailor our services to meet the unique needs of each client, ensuring alignment with their business goals.
Can you assist with international projects?
Yes, we have experience working with clients from various countries and can assist with international projects. Our team is well-versed in managing projects across different time zones and cultural contexts.
What is your process for onboarding new clients?
Our onboarding process includes an initial consultation to understand your needs, a detailed proposal outlining our approach, and a kickoff meeting to align on goals and expectations. We ensure a smooth transition and clear communication throughout the process.
Service-Specific Questions
What is included in your IT Consulting services?
Our IT Consulting services include comprehensive IT assessments, strategic IT planning, cybersecurity solutions, cloud services, data management, and more.
How do you approach Digital Marketing?
We develop customized digital marketing strategies tailored to your business goals, including SEO, SEM, social media marketing, content marketing, email marketing, and more.
Can you help recover a disabled social media account?
Yes, we offer specialized services to assist with the recovery of disabled social media accounts, leveraging our expertise and connections to navigate internal channels effectively.
Do you provide brand consultancy services?
Yes, our brand consultancy services include brand identity development, brand strategy, and management, as well as crafting compelling brand narratives to resonate with your target audience.
What does your Ecommerce consultancy include?
Our Ecommerce consultancy includes transferring Ecommerce expertise to client platforms, designing seamless user experiences, developing effective marketing strategies, and empowering brands to navigate digital marketplaces confidently.
How do you ensure the success of your public relations campaigns?
We amplify brand voice and impact through dynamic public relations services, craft compelling narratives, connect with key media influencers, manage brand reputation, and implement crisis management strategies to ensure your brand’s message reaches the right audience at the right time.
What social media management services do you offer?
Our social media management services include creating data-driven strategies, developing engaging content, building strong online communities, driving meaningful interactions, and ensuring lasting digital footprints through viral campaigns and consistent engagement.
Do you provide custom software development?
Yes, we offer custom software development tailored to your specific business needs, including the design, development, and maintenance of software solutions.
How do you measure the success of your campaigns?
We use a variety of metrics and analytics tools to measure the success of our campaigns, including website traffic, conversion rates, engagement metrics, and ROI analysis. We provide detailed reports to our clients to ensure transparency and track progress.
Can I customize my service package?
Absolutely. We offer flexible service packages that can be customized to meet your specific needs and business goals.
Technical Questions
How do you ensure data security?
We implement a variety of security measures, including encryption, firewalls, and regular security audits, to protect your personal and business data. We continuously update our practices and systems to address emerging threats.
What are cookies and do you use them?
Cookies are small data files stored on your device. We use cookies to enhance your browsing experience, track website usage, and remember your preferences. You can manage your cookie settings through your browser.
How do you handle data breaches?
In the event of a data breach, we have protocols in place to contain the breach, assess its impact, and notify affected users in accordance with applicable laws. We also take steps to prevent future breaches.
What should I do if I encounter a technical issue with your website or services?
If you encounter a technical issue, please contact our technical support team via email, phone, or live chat. Provide as much detail as possible about the issue, and we will work to resolve it promptly.
Do you offer training for your services?
Yes, we offer training sessions for various services including software use, digital marketing strategies, and IT best practices. These can be tailored to meet the specific needs of your team.
How do you handle data privacy and compliance?
We adhere to strict data privacy and compliance standards, ensuring that all data is handled in accordance with applicable laws and regulations. We also provide regular training to our staff to ensure compliance with best practices.
What should I do if I forget my password?
If you forget your password, you can reset it by clicking the “Forgot Password” link on the login page and following the instructions. If you need further assistance, please contact our support team.
How do you manage software updates?
We regularly update our software to incorporate new features, improve performance, and enhance security. Clients are notified of upcoming updates and any necessary actions they need to take.
Do you offer support for third-party software integration?
Yes, we offer support for integrating third-party software with your existing systems. Our team can help ensure seamless compatibility and optimal performance.
How do you handle software bugs and issues?
If you encounter a software bug or issue, please report it to our support team. We will investigate the problem and work to resolve it as quickly as possible.
Payment and Billing
What payment methods do you accept?
We accept various payment methods including credit/debit cards, WISE, Stripe and bank transfers. All transactions are processed securely.
When will I be billed for services?
Customers are billed at the time of checkout for our services. For ongoing services or subscriptions, billing occurs on a regular basis as agreed upon in your contract.
Can I get an invoice for my purchase?
Yes, we provide invoices for all purchases. If you need a detailed invoice, please contact us with your name and address details, and our accountant will generate one for you.
Are there any hidden fees in your services?
No, we believe in transparent pricing. All costs associated with our services will be clearly outlined in your contract or service agreement.
What is your refund policy?
Our refund policy is outlined in your service agreement. If you have specific questions or concerns about refunds, please contact our customer support team for assistance.
How do you handle billing disputes?
If you have a billing dispute, please contact our support team immediately. We will review your account and work with you to resolve the issue promptly.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. Please review your service agreement for details on the cancellation process and any applicable fees.
Additional Information
How do you handle customer complaints?
We take customer complaints seriously and strive to resolve them promptly. You can contact our customer support team via email, phone, or live chat to report any issues, and we will work diligently to address them.
How do I provide feedback on your services?
We welcome and value your feedback. You can provide feedback through our website, via email, or during regular check-ins with our account managers. Your input helps us improve our services and better meet your needs.
What is your policy on refunds or cancellations?
Our refund and cancellation policies are outlined in our service agreements. If you have specific questions or concerns about refunds or cancellations, please contact our customer support team for assistance.
Do you offer any discounts or promotions?
Yes, we occasionally offer discounts and promotions. Please subscribe to our newsletter or follow us on social media to stay updated on our latest offers.
How do you handle project timelines and deadlines?
We work closely with our clients to establish realistic project timelines and deadlines. Regular progress updates and transparent communication ensure that projects stay on track and are completed on time.
Can I request changes to a project after it has started?
Yes, we understand that project requirements can evolve. Please communicate any changes to your project manager, and we will work with you to accommodate them, considering any potential impact on timelines and costs.
How do you manage quality assurance?
We have a rigorous quality assurance process in place, including regular reviews, testing, and feedback loops to ensure that our services meet the highest standards.
Do you offer ongoing support and maintenance?
Yes, we offer ongoing support and maintenance services to ensure that your systems and solutions continue to operate smoothly and efficiently.
How do you handle intellectual property rights?
Intellectual property rights are addressed in our service agreements. We respect the ownership of your data and creations and ensure that all rights are clearly defined and protected.
What is your approach to sustainability and corporate social responsibility?
We are committed to sustainable practices and corporate social responsibility. We strive to minimize our environmental impact and contribute positively to our community through various initiatives and programs.
How do you ensure client confidentiality?
We take client confidentiality seriously and have strict policies and procedures in place to protect your information. All staff are trained on confidentiality protocols and required to adhere to them.
Can I schedule a demo of your services?
Yes, we offer demos for many of our services. Please contact us to schedule a demo and learn more about how our solutions can benefit your business.
How do I start working with ROMA Digital?
To start working with us, you can request a consultation through our website, email us at support@romadigital.com, or call us at +65 3125 8102. We will discuss your needs and provide a tailored proposal to help you achieve your business goals.
If you have any other questions not covered here, please feel free to contact us at support@romadigital.com. We are here to help!