Purpose
This policy establishes the general principles governing refunds, engagement, cancellation, and participation for ROMA Digital Pte. Ltd.’s services, products, advisory engagements, workshops, diagnostics, and strategic programmes.
The purpose of this policy is to provide transparency, consistency, and commercial clarity regarding how ROMA engagements are structured and delivered.
This policy applies unless superseded by a service-specific agreement, engagement letter, proposal, statement of work, or product-specific policy.
About ROMA
ROMA Digital Pte. Ltd. is a Strategic Infrastructure and Intelligence Company focused on helping organisations improve operational visibility, strategic clarity, systems alignment, commercial intelligence, infrastructure effectiveness, and growth readiness.
ROMA services primarily include advisory, strategic, diagnostic, operational intelligence, consulting, and implementation support engagements.
Many ROMA services involve allocating specialist expertise, intellectual property, strategic analysis, research capacity, preparation time, and delivery resources before and during client engagements.
As a result, refund eligibility may vary depending on the type of service and stage of delivery.
General Engagement Principles
ROMA engagements are designed for serious business owners, founders, operators, executive teams, and organisations seeking strategic clarity and operational improvement.
Clients are expected to:
- Provide Accurate Information.
- Participate In Good Faith.
- Supply Requested Materials Promptly.
- Engage Professionally Throughout The Process.
- Maintain Reasonable Expectations Regarding Scope And Deliverables.
ROMA reserves the right to decline, postpone, suspend, or terminate engagements where circumstances make delivery impractical, inappropriate, unsafe, unlawful, or commercially unreasonable.
General Refund Principles
ROMA does not operate as a traditional retail business.
Most ROMA services involve professional expertise, strategic analysis, intellectual property, preparation time, research, and the allocation of delivery capacity.
Accordingly:
- Refunds Are Not Automatically Available.
- Refund Eligibility Depends On The Service Type.
- Refund Eligibility Depends On The Delivery Stage.
- Time Invested By ROMA May Affect Refund Eligibility.
- Strategic Work Commenced By ROMA May Affect Refund Eligibility.
Where refunds are considered, any payment processing fees, transaction costs, administrative costs, or third-party charges incurred by ROMA may be deducted.
All refund decisions remain at the sole discretion of ROMA unless otherwise required by applicable law.
Service-Specific Policies
Certain ROMA products and services operate under their own dedicated policies, agreements, or engagement terms.
Where applicable, those documents take precedence over this policy.
Current service-specific policies include:
| Service | Governing Policy |
|---|---|
| ROMA MRI™ | ROMA MRI™ Purchase, Refund, And Engagement Policy. |
| The Crowbar Effect™ | Crowbar Effect™ Engagement Policy (When Published). |
| Operational Intelligence Advisory | Operational Intelligence Advisory Engagement Agreement. |
| Strategic Advisory Retainers | Client Engagement Agreement. |
| Strategic Infrastructure & Transformation Projects | Project Engagement Agreement Or Statement Of Work. |
| AI, Automation & Digital Implementation Services | Project Engagement Agreement Or Statement Of Work. |
| Website & Digital Infrastructure Development | Project Engagement Agreement Or Statement Of Work. |
| Custom Consulting & Execution Engagements | Proposal, Statement Of Work, Or Master Services Agreement. |
| Workshops And Events | Event Participation Policy. |
Where a service-specific policy exists, that document governs the engagement.
Diagnostic And Advisory Services
Strategic diagnostics, advisory services, operational intelligence engagements, assessments, and consulting services frequently require substantial preparation and analysis before any client-facing meeting or deliverable.
Accordingly:
- Refund Eligibility May End Once Preparation Begins.
- Refund Eligibility May End Once Analysis Commences.
- Refund Eligibility May End Once Strategic Resources Have Been Allocated.
- Refund Eligibility May End Once Meetings Have Been Scheduled Or Conducted.
Specific terms are outlined within the relevant service policy or engagement agreement.
Advisory, Implementation, And Transformation Engagements
ROMA may provide advisory services, implementation services, digital infrastructure projects, transformation programmes, AI initiatives, operational intelligence engagements, technology deployments, customer journey implementation projects, and strategic execution support.
These engagements are governed by their respective proposals, statements of work, engagement agreements, master services agreements, or project contracts.
Unless otherwise stated within the applicable agreement:
- Fees Are Generally Non-Refundable Once Work Has Commenced.
- Work Already Performed Remains Payable.
- Allocated Project Resources Remain Billable.
- Notice Periods Continue To Apply Where Applicable.
- Outstanding Invoices Remain Payable.
Specific commercial arrangements are outlined within the governing engagement documentation.
Workshops, Events, And Mastermind Programmes
Workshops, executive events, mastermind programmes, training events, and similar engagements may be subject to dedicated event participation terms.
Depending on the event:
- Refund Windows May Apply.
- Transfer Options May Be Available.
- Event Credits May Be Offered.
- Replacement Attendees May Be Permitted.
Where an event-specific policy exists, that policy governs participation.
Digital Products And Intellectual Property
Where ROMA provides digital resources, frameworks, reports, strategic assets, templates, intellectual property, educational materials, or downloadable content:
- Access May Be Revoked For Breach Of Terms.
- Intellectual Property Remains Protected.
- Refunds May Not Be Available Once Access Has Been Granted.
- Refunds May Not Be Available Once Materials Have Been Delivered.
Specific terms may vary depending on the product.
Client Suitability
ROMA encourages prospective clients to seek clarification before purchasing any service or entering into an engagement.
Where uncertainty exists regarding suitability, scope, outcomes, deliverables, or expectations, clients are encouraged to contact ROMA prior to payment.
ROMA is committed to helping prospective clients determine whether a particular service is appropriate for their circumstances before making a purchase decision.
No Guarantee Of Results
ROMA provides strategic guidance, operational intelligence, observations, analysis, recommendations, and advisory services.
ROMA does not guarantee:
- Revenue Outcomes.
- Profit Outcomes.
- Commercial Outcomes.
- Operational Outcomes.
- Technology Outcomes.
- AI Outcomes.
- Marketing Outcomes.
- Business Performance Outcomes.
Results are influenced by numerous factors outside ROMA’s control, including implementation quality, management decisions, market conditions, operational execution, and organisational capability.
The purpose of ROMA engagements is to improve visibility, understanding, decision quality, and strategic direction.
Implementation decisions remain the responsibility of the client.
Exceptional Circumstances
ROMA recognises that genuine exceptional circumstances may occasionally arise.
Requests relating to:
- Refunds.
- Credits.
- Transfers.
- Deferrals.
- Alternative Delivery Arrangements.
May be reviewed on a case-by-case basis.
Any accommodation provided under exceptional circumstances remains entirely at the sole discretion of ROMA and does not create a precedent or entitlement for future engagements.
Right To Refuse Or Terminate Engagement
ROMA reserves the right to refuse, suspend, postpone, or terminate any engagement where:
- Client Conduct Is Abusive Or Inappropriate.
- Expectations Become Unreasonable.
- Material Information Has Been Misrepresented.
- Legal Or Regulatory Risks Exist.
- Conflicts Of Interest Arise.
- Continued Delivery Is Not Commercially Viable.
- The Engagement Is No Longer Appropriate For Either Party.
Where termination occurs, any refund determination remains subject to the specific circumstances and stage of engagement.
Policy Updates
ROMA reserves the right to update this policy periodically.
The most current version published on the ROMA website shall apply to future engagements.
Updates will not be applied retrospectively to completed engagements unless required by law.
Contact Information
For questions relating to refunds, engagement terms, service suitability, or commercial policies, please contact:
ROMA Digital Pte. Ltd.
67 Ubi Crescent #05-01
Techniques Centre
Singapore 408560
UEN: 202313586G
Telephone: +65 3107 1183
Contact & Support
Website: www.romadigital.com
Related Policies
- ROMA MRI™ Purchase, Refund, And Engagement Policy.
- Privacy Policy.
- Terms Of Use.
- Operational Intelligence Advisory Engagement Agreement (Where Applicable).
- Event Participation Policy (Where Applicable).